arenahoki Casino & Sportsbook Data Care

This page describes what we collect when you use arenahoki and how we keep that data protected. Our privacy practices reflect a commitment to transparency—we explain each category of information we gather, why we need it, and how long we retain it. We also describe your rights regarding your data and the contact methods to exercise those rights.

When you register on arenahoki, you provide personal information including your email, phone number, and government-issued ID for account verification. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts through mobile banking, local payment, online payment, and e-wallet, payment processors receive your transaction details. We collect information about your gameplay, account balance, and withdrawal requests. Our systems also log your IP address, browser type, and device information for security and fraud prevention.

We do not sell your data to third parties. We do not share your personal information without your consent, except where required by law or to fulfil our service obligations. This privacy policy applies to all arenahoki users and is effective from the date of account registration.

What Information We Collect on arenahoki

We collect personal information at several points during your arenahoki experience. During registration, we request your email address, password, phone number, and date of birth. Before your first withdrawal, we require account verification—you upload a government-issued ID (such as a national ID card or passport), a selfie for facial matching, and proof of address (utility bill, rental agreement, or similar document). These documents are stored securely and used only for verification and compliance purposes.

When you deposit on arenahoki, our payment processor records your transaction details. If you use DANA, e-wallet, or mobile banking, those e-wallet providers log the transfer. If you use a bank virtual account through local payment, online payment, e-wallet, or mobile banking, your bank records the transaction. We receive confirmation of your deposit but do not store your full payment credentials—only a transaction reference and the payment method type.

We collect gameplay information: your wager history, game sessions, account balance, and withdrawal requests. We also log technical data—your IP address, browser type, operating system, device model, and access timestamps. This technical data helps us identify security threats, prevent fraud, and troubleshoot platform issues.

How We Use Your Data on arenahoki

We use your personal information to fulfil our service obligations. Your email and phone number are used to send account notifications—deposit confirmations, withdrawal status updates, and security alerts. Your verification documents (ID, selfie, address proof) are used solely to comply with KYC (Know Your Customer) regulations and prevent fraud. We retain these documents in an encrypted format accessible only to our compliance team.

Your gameplay data allows us to operate arenahoki—tracking your balance, processing your wagers, calculating payouts, and generating your transaction history. Your technical data (IP address, device information) helps us detect suspicious login attempts, prevent account takeovers, and identify fraudulent activity across our platform.

We analyse aggregated, anonymized gameplay data to improve arenahoki's performance. For example, we may review which game categories are most popular in Jakarta, Surabaya, or Bandung to optimize server resources. We do not use individual user data for these analyses—only anonymized aggregates that do not identify you personally.

Third Parties and Data Processors

Our arenahoki platform uses third-party service providers to deliver our service. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and the banks e-wallet, mobile banking, local payment, online payment) receive your payment information directly from you—we do not pass your credentials to them. Our hosting provider stores arenahoki's servers and databases; these servers may sit outside Indonesia's jurisdiction, meaning your data may be processed or stored abroad. Our email provider sends notifications on our behalf but does not access your account data.

We require all third-party processors to sign data-processing agreements committing them to protect your information and use it only for purposes we specify. Third parties do not have permission to use your data for their own marketing or other purposes.

Data Retention and Deletion

We retain your verification documents (ID, selfie, address proof) for the duration of your arenahoki account plus seven years thereafter, as required by anti-money-laundering (AML) regulations. Your transaction history and gameplay records are retained for at least five years to support dispute resolution and regulatory compliance. Your email and phone number are retained as long as your account is active; upon account closure, these are anonymized and retained in aggregated form only.

If you request account deletion on arenahoki, we delete your account and associated personal information within thirty days, except where retention is required by law. Verification documents and transaction records are retained for the legal minimums described above, regardless of account status.

Cookies and Tracking Technologies

Our arenahoki platform uses cookies and similar tracking technologies to store your login session, remember your preferences (such as your preferred payment method), and track your gameplay for analytics. Session cookies expire when you close your browser. Persistent cookies remain on your device for up to one year and allow us to recognize you when you return to arenahoki.

You may disable cookies in your browser settings, but this may impair arenahoki's functionality—for example, you may be required to re-enter your login credentials frequently. We do not use tracking pixels or beacons to follow you across other websites. Our cookies are used only within the arenahoki platform.

Your Rights Regarding Your Data

You have the right to access your personal data on arenahoki. Log into your account and navigate to Account Settings to view your registered email, phone number, and verification status. You may request a complete data export by contacting our support team—we will provide your data in a portable format within thirty days.

You have the right to correct inaccurate information. If your email, phone number, or address is incorrect, you can update it directly through your arenahoki account. You have the right to request deletion of non-essential data; however, verification documents and transaction records may be retained as required by law.

You have the right to object to marketing communications. If you receive promotional emails from arenahoki, you may unsubscribe by clicking the unsubscribe link in the email or requesting removal through our support team. Your objection is processed within seven days.

Data Security and Account Protection

We at arenahoki employ encryption, secure servers, and access controls to protect your data. Your password is encrypted and never stored in plain text. Payment information is encrypted in transit and at rest. Your verification documents are stored in a restricted database accessible only to our compliance team. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

We recommend that you enable two-factor authentication (2FA) on your arenahoki account for additional security. Never share your login credentials with anyone—our support team will never ask for your password. If you suspect unauthorized access, contact our security team immediately at the email address below.

Contact Us Regarding Privacy

If you have questions about arenahoki's privacy practices, requests to access or delete your data, or concerns about data security, contact our privacy team by email. We respond to privacy inquiries within fourteen days. You may also contact us through in-app live chat during business hours—our support team can direct your inquiry to the appropriate department.

If you believe your rights have been violated or our privacy practices do not comply with applicable law, you may file a complaint with the data protection authority in your jurisdiction. We are committed to resolving privacy concerns transparently and cooperating with regulatory investigations.

Policy Updates and Effective Date

This privacy policy is effective from the date you register on arenahoki. We review and update our privacy practices periodically to reflect changes in data protection regulations and our service offerings. If we make material changes to how we collect, use, or retain your data, we will notify you by email and request your consent if required by law.

We recommend reviewing this privacy policy periodically to remain informed about how arenahoki protects your information. Your continued use of arenahoki after any policy update constitutes your acceptance of the new terms. If you disagree with our updated privacy practices, you may close your arenahoki account and request deletion of your non-essential data.

Our commitment to data protection and transparency reflects our respect for your privacy and our obligation to operate responsibly. If you have additional questions about this policy or arenahoki's data practices, our support team is available to assist.